Built on quality and trust.
We believe in making life easier for each one of our customers, tradies and partners.
We know that every project and every home is priceless and we will always go the extra mile to connect you with the best tradies and provide any help you need along the way. That's why we have the highest standards in the industry, from our signup process and ongoing checks, through to our verified customer recommendations.
We speak with all our tradies before they join, and our Trust and Quality team have systems to continuously monitor ABN, licences* and solvency information.
We have a dedicated team to review and verify all recommendations. Only then are they published.
Have a question or need a hand? Feel free to phone, live chat, or email our dedicated team - we're here to help!
We are proud of our expert, top notch tradies here at hipages. We have a thorough screening process to ensure each tradie meets our high standards before they join our platform.
If we find that a business has acted inappropriately, we would remove them from our platform and our systems would prevent them signing up again.
* Where a trade licence is mandatory or has been supplied for the purpose of completing jobs in the tradie's nominated state or territory.
hipages created licensedtrades.com.au, Australia's only comprehensive licence checking site. We track 1,500,000 licences across 47 licensing bodies to ensure our tradies have the right licence for their profession.
We encourage all our customers to give feedback to their tradie - not only does it help tradies improve their service, it helps other customers choose the best tradie for their job! Our feedback system ensures that tradies are rewarded for good work and held accountable for any problems.
All recommendations are verified by hipages staff. Our Trust & Quality Team review all feedback and the customer is called when clarification is needed. Recommendations are checked to ensure they're genuine, after which they are published and marked as "Verified". If we see any negative feedback we work with both the tradie and customer to resolve any hiccups.
Recommendations with the Hired icon are from jobs which were facilitated through the hipages platform and job has been confirmed as hired. Customers can leave feedback for a tradie even if they did not end up hiring them for the job as they may want to give feedback that the tradie gave great service when providing a quote.
New tradies are asked if they'd like to provide two references from customers they've worked with prior to hipages. We call to verify the references before publishing. Once confirmed, they are marked as "External recommendation". These do not count towards rating.
We have a dedicated customer support team here in Sydney to ensure your home improvement job runs smoothly. We can also help mediate if you have have any issues. If you need help choosing a tradie or have any questions, just ask - we are here to help.
You have the option to use our free payments feature, for fast secure payments at the click of a button. Available on both our app and website.Learn more
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