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Sacha and his team is awesome! Very clean and careful on my walls in the house. The unit is installed and got blown out in the test run ... Sacha took the investigation and found a factory fault on the internal unit given the fact that I purchased the unit myself and he helped to call the vendor for the technical support and got me the procedure how to pursuit the vendor. It has been successful and someone is replacing the faulty part soon under the warranty. Very appreciated to Sacha took the extra steps to help out, it is not his fault of installing my unit that indeed it is a factory fault. I understood well. Thank again Sacha!!