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Emergency window repairs

Last Updated Sep 14, 2018 · Written by Rob Schneider


Windows don't always break at convenient times. A storm may come and a branch can break a window in the middle of the night. That's just one scenario, but too many others can happen and you may need emergency window repairs in the middle of the night or on weekends. Most glass companies offer emergency window repairs, but how much do they cost and what does a service do when they come to your home after dark or even after midnight?

  1. How much do emergency window repairs cost?
  2. Factors that influence the cost of emergency window repairs
  3. Choosing an emergency repair service
  4. When you need emergency window repairs

How much do emergency window repairs cost?*

Emergency window repair services are hesitant to quote their prices because each window is different and a single price would be misleading.

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During normal working hours, window repair services charge between $50 and $60 per hour, but emergency window repairs will cost more. They may add a surcharge to the bill or charge a higher per hour rate, but if it's an emergency, the cost will be worth it because you can't afford to have a broken window endanger your family or be left to encourage thieves.

The cost of the job will depend on how much work the service has to do during an emergency. They generally do four things in an emergency:

  1. Clean up the glass
  2. They may remove the glass from the window
  3. They will board up the window
  4. They will measure the window to replace it with new glass

An emergency window repair service cannot replace glass until they measure the size of the glass needed. In some cases, they may need to replace the entire window if it has been damaged. They must inspect the window and measure first and will return during normal working hours to replace the window.

Factors that influence the cost of emergency window repairs

Glass comes in different sizes and types. Some types of glass include:

  1. Standard glass
  2. Reinforced glass
  3. Double glazed windows
  4. Tinted windows

Each of these will be a cost consideration. Double glazed windows will cost more than standard or reinforced glass windows. The weight of the window can also be a factor. Standard windows are 4mm thick, but some windows can be up to 10mm thick and this will also affect the cost of replacement.

The type of window frame can also be a factor in the cost of window replacement. Windows can have timber, steel or aluminium frames. An old timber window may be rotted and that will require more work or a replacement window. An old steel window may have hard to remove putty, making the job harder and it will take longer. Aluminium windows are the easiest to replace, but require careful work, too.

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Another factor that could influence the cost of an emergency window repair is access. Most windows are glazed from the outside, which means the repair service will have to work on ladders. If a window is broken on the second floor, it may require a scissor lift to repair.

These are all reasons why emergency window repair services are hesitant to say how much an emergency repair might cost. They have to inspect the damage first and then can give a quote. Since they will be doing only emergency services when needed, you can get them to come back during normal working hours and they will do the work without a surcharge or higher hourly rate.

Choosing an emergency repair service

Glaziers are not required to hold a licence in all Australian states. To find out if a licence is required in your state, visit Licensed Trades: Glaziers and scroll down to the state you live in. However, they are required to hold a business licence and should be able to show you their business licence.

Because glaziers don't have to hold a licence in all states, you should look carefully at their credentials:

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  • A glazier should be well established in your area
  • They should carry insurance
  • They should belong to a trade organisation
  • A good glazier will have a portfolio of previous work
  • They should be able to give you references

An established glazier is probably a glazier you can trust, but they should also be able to show you previous work they've done and allow you to contact references. All glaziers should carry insurance and if one doesn't, they may not be trustworthy. Belonging to a trade organisation means they are serious about their work and keep up-to-date with the latest glazing trends and advancements.

When you need emergency window repairs

When you have an emergency, you don't have time to get quotes from glaziers. To be ready for an emergency, look up 24/7 emergency repair services and type your postcode. You should have several to choose from. Ask them about their emergency repair rates and write down at least three phone numbers. You can call them in an emergency and if the emergency is due to a storm, one service may be busy, but another one may be able to come immediately.

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When you look at emergency window repair services in your area, look for the Star rating and the number of ratings a service has. This will give you a good idea of the quality of service you can expect. Some services may have only recently added their name to Home Improvement Pages and may have fewer ratings than another, but if they have a high rating, you can probably count on them to give you excellent service.

Services are listed in order of proximity to your postcode and town. The top of the list will be glaziers within a short distance of you. The next list will be for glaziers between 5 and 10 kilometres of your location. Then you will find glaziers within 25 to 30 kilometres from your location. Ideally, a closer emergency repair service can get to you faster, but a service that is 5 or 10 kilometres away can get to you quickly, too.

When you call an emergency window repair service, tell them about the broken window or windows. The service will want to know:

  • If it's at ground level or on a second floor
  • The size of the window
  • Whether it is a single pane or double glazed
  • Whether it's a timber,steel or aluminium window

This will give them an idea of what to expect. They will come to make emergency repairs, but may not be able to replace the window until they've measured it and can cut it. While an emergency repair may be expensive, the window replacement can be done during normal working hours and you won't pay a premium for it.

When you pay for a window, you will be paying for labour and the cost of the glass or replacement window. The service should be able to give you a quote before they install the window and you may want to get quotes from other glaziers to compare their prices. You will have the information you need and should be able to get accurate online quotes from them. Just be sure to use the Job Description area to give details of the job and an online quote will be more accurate. They may not give a firm quote until they have inspected the window, but any experienced glazier will give a firm quote before they start work.

*Costs and prices in this article are indicative and should only be used as a guide. They also vary locally and are subject to market forces.

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