Queensland Flood Disaster 2011

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Queensland Flood Disaster 2011

Last Updated: Jan 13, 2011 by

Topic: Emergencies

The ongoing flooding that is devastating large areas of Queensland has resulted in loss of life as well as significant damage to property, with large areas of the State still inaccessible.

The Queensland Government has advised that all emergencies and severe property damage should be reported to the State Emergency Service on: 132 500

Other important contact details include:

Disaster Recovery Hotline 1800 173 349
Insurance Council of Australia 1300 728 228
Centrelink 180 22 66
General enquiries and assistance 13 QGOV (13 74 68)
Donate 1800 219 028 (0600 – 2300 7 days)

Advice For Affected Areas

The Queensland Government is advising people in flood affected areas to:

  • Stay calm and be prepared to move to higher ground
  • Keep informed of flooding information by tuning into local radio or the Bureau of Meteorology
  • Avoid unnecessary travel, especially involving crossing affected roads, bridges and causeways
  • Cooperate with State Emergency Services, police and other authorities if evacuation is required

Claiming Insurance After The Flood

Insurance companies are going to be inundated given the scale and scope of the current floods. You should check with your insurance company to confirm whether your existing policy covers damage caused by storm and/or flooding.  Insurance companies use different definitions of what is considered a ‘flood’, and it all may come down to a definition. Ensure you:

  • Check your home for flood damage and make a record of all affected elements
  • Notify your insurance company immediately so they can arrange to assess the damage and identify what you are covered for
  • If your home and/or household contents are not insured and were damaged during the floods eligible affected residents should contact the State Department of Communities on 1800 173 349 for possible financial assistance

Tips on Buying Flood Insurance

If you are considering purchasing flood insurance, confirm the following before you agree to cover:

  • Not all insurance policies cover flood damage, so ensure that you clarify this on purchase
  • If you are considering buying flood insurance, ensure that your read the policy and do not rely on any assurances you receive over the phone
  • Ask the person you're buying insurance from if they are covered by an Australian Financial Services (AFS) licence, which ensures they are accredited to sell insurance

Rebuilding After The Flood

In dollar terms flooding not only causes the most loss of life, it also results in the most significant damage to property and infrastructure.  If you are returning to your home after a significant flood event, be aware that you need to be aware of the health and safety implications of this.  Consider the following:

  • Gas and electricity needs to be declared safe by a qualified plumber and electrician
  • A qualified building surveyor will need to attest to the structural integrity of your home
  • Drinking water may be contaminated by sewage
  • Internal wall linings and wall insulation may be compromised
  • Mould and fungal growth will need to be cleared to avoid negative health implications
  • Animals and pests such as mosquitoes may be present which will require a dedicated pest removal service

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